Thank you, Mr. Chair.
The member was asking about best practices in CRA. The advantage I think they have is that they're very client focused. They are looking very much to understand what Canadians need to file their taxes and to work in My Account, etc., so they have more of an outward look.
We saw that other departments are a little more internal. A lot of their work tends to be a bit more focused on what they do inside for their own business practices. Certainly, as the Auditor General has pointed out, with a more government-wide focus, with some leadership from Treasury Board, and as we mentioned in our recommendation, from HRSDC through Shared Services Canada, if there were more of a government-wide perspective, more of an acquired focus on how departments can deal with this, that would help significantly.