Ms. Wendy Loschiuk at the Public Accounts Committee

On November 27th, 2013. See this statement in context.

November 27th, 2013 / 4:35 p.m.

Assistant Auditor General, Office of the Auditor General of Canada

I believe that in paragraph 2.19 we talk about the survey that Service Canada did themselves. There is that data from 2010.

From 2010 onward, I don't believe we had the exact figures to say how many people tried to start online and then ended up at a Service Canada kiosk or office, trying to work with an individual. I don't believe we tracked it exactly, from going online to being there.

See context to find out what was said next.