My colleagues have amply explored the administrative issues and the transition planning and the optics and so on, but for me, a disability pension program should be in the business of awarding pensions and not denying them, so I am hopeful that this is going to be the case going forward, especially in a plan like this, which people—employers—contributed to.
It's not like money coming out of somebody's pocket; this is really money that belongs to the citizens who are applying for it. Indeed, someone who is applying for it is at a very vulnerable time, and with the application process being as complicated as it is, I'm concerned about the accompaniment part and what role the new service has in doing so.
I can appreciate that in our new world, call centres are the norm, but there are call centres and there are call centres. I would like to hear more about that ongoing contact, because, as we saw in the Auditor General's report, people were left for months, if not years, without any contact, without any knowledge whatsoever of what was going on. I don't know how they were living in the meantime, but that's what was happening.