On preventing future “Phoenixes,” IBM actually sent the registered letters twice, first one and then a follow-up, again stressing that the system was not ready and recommending not to go ahead. Should we write issues like this into future contracts, almost as a duty-of-care of contractors so that they go public with such information? It would almost be a whistle-blowing type of clause to help contractors bring up this issue so that we don't have a repeat.
On May 31st, 2018. See this statement in context.