I do understand that it's difficult. I've been in a situation where the office we were waiting in had to be cleaned and all the furniture removed. We were told we would have to wait five hours, and at the end of the five hours, we were told there was no one in prison—all the cells were empty, and we were welcome to look—so I do understand that's not a simple task.
My concern is that we know that the risks of torture, maltreatment, and sometimes even just getting lost in the prison system are extremely high. I did interview people in Afghanistan who weren't sure why they were in prison, and no one could find their records. That's why it is so critical that we make that contact in those 24 hours.
I'm going to ask a question of the department. I find the recommendation in very polite language, very mildly stated, but the government's response is to say you're going to review the service standards. The problem is not with the service standards. The problem is with not meeting the service standards. It implies to me that you might say, “Well, since we don't contact them in 24 hours, we'll change that service standard.” That would be a disturbing conclusion, and I'd like you to reassure me that it's not what you mean.