Perhaps, in this context, there are tools that can be provided to consular officers.
In his report, the Auditor identified performance gaps in certain missions. He noted that four of the ten missions with the highest volume of work did not meet their performance targets. These performance targets are to deliver at least 90% of passports—we are talking about passports—within 20 days.
We know that there have been administrative changes affecting Canadian citizens wishing to travel. For example, issuing the Electronic Travel Authorization has brought about tremendous pressure. When we compare these 10 missions, we see, for example, that the Hong Kong mission went very smoothly and met its performance targets, but the London one showed much poorer performance.
In your opinion, how can a mission like the one in London not meet its performance targets, when compared to the one in Hong Kong? I especially want to know which corrective measures have been implemented to make things right.