Thank you, Mr. Chair.
I'm very fortunate to have spent a year in that operation centre on A2. I remember watching the sun come up over the river several times.
I would also like to take the time to thank all consular officers around the world.
Heather, I must say I think you have the most difficult job in the department without question.
As a former officer of the platform branch and management consular officer, I understand the mission budgeting process across the mission network. It was concluded in the audit report that mission resources, as you mentioned, Mr. Shugart, were not aligned with workloads to ensure an effective, consistent level of services to Canadians abroad.
Mr. Shugart, how is it that consular service standards were not made clear by this government in an effort for your department to appropriately distribute resources across missions?