Just briefly, she was there before the second rollout. She should also, I would assume, at that level, have done some research into what happened beforehand, and she can perhaps answer some of the questions.
I think the cultural issues the AG was referring to also cover some of the issues relating to why it has taken two years to perhaps stabilize it. This is not about a Tory versus Grit type of thing, but about how the culture of the executives led to it still being an issue two years later.