I think that the language in the two Auditor General chapters does provide you some advice on that, and there were some specific recommendations.
There was clearly a breakdown in information flowing up to the accountable deputy head in that department for a period of time, and there was a breakdown in the oversight by Treasury Board Secretariat and in some of the governance and the committees around it.
I think there is a specific breakdown around the pay system, which can be repaired. The Goss Gilroy report and the Auditor General chapter point to ways of doing that. I think it is inaccurate to generalize about that as a matter of culture across 300 different organizations. It's not even accurate to apply it to the department of public services.