I think there are enthusiasts and there are resisters out there, as there are in life. I commend Minister Brison for creating the Canadian Digital Service. My report gives lots of examples of moving things to digital platforms successfully. You probably haven't heard about them, because they were on time, on budget, and fully functional.
The airport kiosks that are operated by the Border Services Agency, the electronic travel authorizations that allow people to apply for alternatives to visas, the installation of Environment Canada's supercomputer, the replacement of the mainframe underneath the employment insurance system, which was completely replaced without dropping a day of work, are all technology success stories, and you probably haven't heard of them. It's not a complaint, but your eyes are drawn through the feedback loops to the things that didn't work as well.
There is a lot of opportunity to move government services to smart phones and the way that Canadians want to get services. We're very good at the external services. I would argue we're one of the best public services in the world, and we are serving Canadians in the way they want to be served. Eighty per cent of the interactions of Canadians with their government are now on the Internet, about 20% are by phone, and maybe the rest are walk-in services. We're good at digital government services. We are not good at internal services like pay, finance, and other things. What we do to each other as public servants needs the same hacking and the same digital approach, and I'm very happy that Minister Brison wants to take that on in the specific area of the pay system.