I'd like to clear up something. An access to information came back from your department clearly identifying not clearing the backlog as the main problem with Phoenix. We have other testimony that says the slow transformation and the difficulty in tackling the new software was underestimated. Your own department, in the advice of the minister, said...blamed for not clearing the backlog, but then we're hearing all these other issues from Mr. Ferguson and you.
Mr. Ferguson identified a lack of public trust. How can we have a sense of trust when items we've accessed on our access to information say one thing from your department, but then publicly we're hearing other things?