I'm trying to understand if it's incompetence or bad planning and a lack of proper judgment, because, if there were risks, and those risks were mitigated, when you reduce or remove functionality from a new system that is supposed to be mirroring requirements that have been met through the various legacy systems that were in place in the departments....
What was the plan? How were you going to restore those functionalities? Were they taken offline? Was there a contingency plan to address that functionality that was removed?