It's an answer.
I hear the answer and I hear the sincerity. I've also sat here enough times when it just doesn't happen.
Let me ask a very specific, straight-up question.
On page 5, in paragraph 6.24, it says:
The Department developed a performance measurement strategy for each of the programs to measure and report on results. However, we found that the Department did not fully implement....
This is just as an example, and I'm quoting:
For example, the Department said it would survey agreement holders annually to assess whether it was adequately supporting them to deliver services under the Strategy. It also said it would prepare internal reports annually to inform senior management about the performance of key aspects of the Strategy, such as efforts to help increase the capacity of agreement holders. However, the Department did not fulfill either of these commitments.
You can understand my skepticism when you make promises and they aren't kept. Why were two obvious promises not kept?