Yes, you and I have the same objective there. I'd like to be seen...and to deliver on improvements that were flagged in the AG's report.
As to why you would have confidence, I guess I would say a couple of things. We are measuring things very much in line with the way the Auditor General came in and measured how many calls were getting answered or not, etc. We have adopted a methodology. As to whether it's perfect or not, I think it's understandable. I think it's pretty good. I think it's consistent with what the AG said.
We're definitely not changing the type of measurement we're doing. What we're seeing in terms of results, with about three-quarters of the calls being answered in the T1 filing season, is a marked improvement from the 37% we saw in 2015. We're using a consistent measurement and we're being more transparent. We're putting these numbers out there for people to look at. Now, they will go up and down from one week to the next, but overall we've seen some improvement.
This is with the old technology. If you recall from when we were talking about it before—