While I can't obviously comment on any specific taxpayer, you've told a troubling story, and I would like the opportunity to check into what, as you've described, seems like a very inappropriate delay. I don't have any answers for you here today and I couldn't discuss them in detail because of taxpayer confidentiality. Thank you for raising it. I will definitely take it back and find out what I can.
On December 10th, 2018. See this statement in context.