I'm fine with that. What concerns me is what's sensitive to one adjuster versus another. That's my issue. One might be much more sensitive to a flood or a health issue, while another might be super-hard and say, “I don't give a damn if you had a heart attack, if your husband was in the hospital, or if you had a flood you had to deal with. I just care about my taxes.”
How is the adjuster given guidelines on how to weight those issues?