Yes, that's absolutely true. When callers contact the centre, we essentially leave it up to them in terms of how much or how little they want to tell us about their circumstance and their personal information. Sometimes people choose not to give us names. Quite frequently, they choose not to give us locations or what environment or base they belong to, because they're trying to protect themselves. We certainly respect that, so nothing is recorded in our database. The other thing is that our database is completely protected within the centre. There is no one outside the centre who would have access to the database.
With respect to your original point, which is the fact that people who have made complaints don't actually get informed about administrative actions taken, you're absolutely right. We hear this from callers. There is a significant frustration about the lack of closure for them. Certainly, it's recognized within the victim world more generally, not just in the CAF but in Canadian society, that the need for information is critical and in fact is a right. According to the Victims Bill of Rights, they have a right to a certain amount of information. Information is power for people. It's powerful to let them feel heard, validated and safe.