I think it's absolutely true that the more affected people, the complainants, are included in the process, allowed to participate, to receive information and to provide information to have their views taken into consideration, the better it is for them, the more empowering it is, the more safe they feel and the more healing it is for them.
The other thing that I would add is that one of the service enhancements that we're doing—it was recommended by the OAG, but it was also an enhancement that we had started developing already—is to institute what we're calling a case management process. What that would mean is that one of our counsellors would be assigned to a member from the time that a first report or disclosure is made. They would have a consistent point of contact that would help them navigate the process from beginning to end, whether that means helping with filling out forms, accompanying them to appointments, providing information, or whatever their needs are. That's the role that this person would play. I think that will go a long way to helping as well, because they will then not be left in the dark. When people are in the dark, they always make negative assumptions that are not necessarily factual.