We found during that audit that there are some challenges around the systems, but they're challenges about systems not talking to each other and quality assurance of what you input in the system. When, let's say during a hearing, they use that information, if the information is not current, not complete, not clear, not readable.... Ultimately, if it's a copy of a document and it's not readable, it causes challenges for the hearing process, to the point of having to reschedule the hearing. Any time that a hearing was rescheduled, what we noted is that it added five months to the process for that one file.
