Thank you, Mr. Chair.
Since this is the last public hearing, I would like to place on the record my sincere appreciation of Mr. David Christopherson for his long, long years of service, especially on this public accounts committee. We have had differences of opinion on several issues on several occasions but I do recognize the great work you have done in this public accounts committee—the most important committee.
General Natynczyk, I have to say that the services from Veterans Affairs Canada have improved tremendously during the last three and a half years. I have in Nepean a veterans advisory committee. One of the committee members is Ted Bransfield, who has personally assisted 387 members, to be exact, since they submitted their claims. He too is of the opinion that the service has improved.
From the cuts that your department had faced to this position, I think it's only because of a kind of frank acceptance. Whenever there was a shortcoming, I have seen that you don't hesitate to accept it and take remedial measures.
Ms. MacDonald, I am tempted today to talk on a slightly different subject. The CBC reported today that the lawsuits related to parental reunification have been settled and those people who went to the court have been given the option of applying—whereas hundreds of my constituents didn't get the same opportunity.
However, we are on a different subject so I can't deal with that.
Coming back, Mr. Flack, you mentioned that you had done the client experience survey, which found that 82% of the respondents were either satisfied or very satisfied. One of the previous Auditor General's reports on CRA call centres noted that the Auditor General conducted a study that found 36% of the answers provided by the agents were wrong.
Did your survey do that?