Technology has made quite a difference. Under the old system, the number of people who could be online at the same time was limited. With the new systems—two out of three have been implemented—the participation rate is 100% to date. This includes a major system for pension funds. Since its implementation on May 11, it has been possible to contact an agent in 100% of cases.
There is another important difference. We have call centres across the country. The old system did not allow us, when someone was on the line, to forward a call from Newfoundland to Toronto if there was an opportunity to do so. This will allow us to make better use of our resources. This is a huge difference. With respect to employment insurance, it is expected that the system will be implemented in the fall.