We track a number of indicators and have very few that we report publicly—the service standards themselves.
On this observation from the Auditor General, we had not been tracking callers who hung up on us, as an external reporting tool. We always tracked it internally to see what's going on with our calls, because we monitor them very closely on a day-to-day basis. However, based on this observation, we're now going to start tracking—and have done so, as of April 2019—those callers who hang up after the 10-minute service standard has expired. That will be part of our public reporting going forward.