We're always using best practices across a range of sectors. We set up a call improvement strategy with help from the private sector, so we're constantly testing what we measure, how we measure and how we report it.
Senior Associate Deputy Minister of Employment and Social Development and Chief Operating Officer for Service Canada, Department of Employment and Social Development
We're always using best practices across a range of sectors. We set up a call improvement strategy with help from the private sector, so we're constantly testing what we measure, how we measure and how we report it.
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