With regard to our call centres, for example for employment insurance, 65% of the people who called us were able to use self-service without even having to talk to anyone. In this case, the accessibility rate is 100%.
Senior Associate Deputy Minister of Employment and Social Development and Chief Operating Officer for Service Canada, Department of Employment and Social Development
With regard to our call centres, for example for employment insurance, 65% of the people who called us were able to use self-service without even having to talk to anyone. In this case, the accessibility rate is 100%.
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