My question is for you, Mr. Ricard. What were the objectives of the audit?
Service standards are definitely a very important thing, because the first person they come to—or probably one of the first they come to besides the offices of the various ministries—is their local MP. They tell us that they were calling and were not attended to, and that the call was dropped after five minutes or 10 minutes or they left, and it was horrible. We hear this time and time again.
It's also, by the reverse token, a very difficult standard. What is an appropriate standard? Is one minute too long? Is 120 seconds too long? Is 30 seconds too long? Are there options people have other than just holding on? What brought you to do this audit? What are the service standards that you look to in terms of perhaps other industrial standards in North America?