Good morning, everyone. I guess we'll cut right into it.
Looking at this report, it's incredibly disappointing to me, and I think we have to point that out. It shows that the government has failed to help eight million Canadians, and that's a huge number. These Canadians had questions about services like EI, CPP and OAS. It's unacceptable that it takes, on average, looking at this, 32 minutes to reach an agent at these departments. Many Canadians have been hung up on or they've been provided with inaccurate information.
I'm a new member of Parliament, and I hear from constituents all the time. These departments.... We serve the people of Canada, and this is probably one of the most frustrating and upsetting things for Canadians, that they don't get hold of government departments to receive the services they require and, quite frankly, are entitled to.
I have a few questions that I want to talk about.
To the Department of Employment and Social Development Canada, it appears to me, reading the report, pages 10 to 12—I just want to get a handle on that—that you've rejected calls by the Auditor General to track those who hang up before the 10-minute standard wait time has passed. Is that true?