Thank you.
One of the things I was pleased to hear about is the initiative that Veterans Affairs Canada is going to put in place, a teletypewriter for the hearing impaired. I congratulate you on that, General Natynczyk.
There is also the electronic cabinet initiative. As a former minister, I can tell you that the quantity of documents we need is astounding. The computerization of documents is therefore a great initiative.
I also liked what you said, Mr. Flack.
You mentioned the accessibility rate for agents. I would like to hear more from you on this subject. Ultimately, when someone calls the government, they want a result.
Could you tell us a little bit about it? You have in fact made some interesting improvements.
Then, if I have time left, I would like to come back to the issue of leadership. This morning, it really seems to me that both Treasury Board and Shared Services Canada are a two-headed monster. In order for there to be leadership, a concrete vision, the message I am sending you this morning is that you must work together. As we have seen, there are many call centres that are not necessarily coordinated. Standards are the issue here.
Can you tell us about your agent accessibility rate?