If I were to summarize the audit objective, it was in line with.... All the time, we're trying in audits to make sure that we have an impact in terms of the ultimate outcome, which is service to Canadians.
On this one, with 25% or 26% of Canadians wanting or needing to use the phone to reach out to government, we felt it was very important for us to do that audit. As was mentioned before, there are other channels that were not covered by this audit—the web, the automated system. We focused on that 25%, who may be in rural regions or with some disabilities. We felt it was very important for us to do this audit to ultimately have an impact and make a difference.