Thank you for referring to the quality assurance framework, because that's a finding of the Auditor General's in paragraphs 2.48 to 2.53 around the risk indicators and how they were originally defined. They were insufficiently defined. There wasn't enough evidence. Human error, I would think, would be a big one there. It's not deliberate, but it can lead to a fraudulent application ultimately being processed.
Please talk about how you have improved your risk indicators.