Regarding the global case management system, which you apparently think is so good, when it comes to CBSA, what the AG found was that they have not been very good in updating the GCMS. The response you have provided is that, given the necessity of protecting the integrity of ongoing investigations, blah, blah, blah, the agency will develop the process. There is no commitment from the CBSA to update your database system.
On June 2nd, 2016. See this statement in context.