I'd like to say a couple of things right upfront, then ask Dr. Courchesne to pile on.
The first is the department's culture. You talked about the need for change in the department. I have to tell you, I speak to a lot of veterans. There are a lot of veterans who, unfortunately, don't come to us soon enough. We are changing our practices so they come to us as soon as they're ready—it's part of dealing with the stigma of mental health—so that those veterans feel safe coming forward, that their families and their battle buddies support them in coming forward, and that when they do come forward, the department then supports them. That's why we've put in place the idea of care, compassion, and respect and are empowering our employees so they have the opportunity and the authority to say yes when, indeed, a veteran needs support.
We're changing that culture. I just want to make sure you realize that. Part of that culture is also including support for the families, because again, without the support of families these veterans will not come forward.
With regard to the 2004 audit, I want to again say that we have made some progress in putting the right trip flares and indicators in place, but I'm going to ask Dr. Courchesne to pile on at this point and go into a bit more detail and better pronunciation of some of the drugs you were mentioning.