This comes down to information management, which we need improvement in. We're aware of that. We couldn't find certain certificates or documentation on file, pieced to our business continuity when we had lost our operations manager due to short notice, as Mr. MacArthur stated earlier. If we had improved information management systems, we would have had that documentation in hand at a certain particular place. We didn't have it. That explained some of it.
The other things that were not on file to ensure health and competence of pilot boats and crew members was due to some certificates that just weren't received from other people. These were under no control of ours either, such as medical certificates. All those cases together made a significant deficiency, as indicated in the Auditor General's report, as to not ensuring the health and competence of pilots and pilot boat crew members.