As far as the financial issues are concerned, we have always taken a longer view than a window of two, three, or four years. In the time I've been with the authority, we've had two periods of time when we've lost money, and it's because of changes in our business, for the most part, or issues that we've had with our business.
For example, in 2009, we made over $1.3 million. In 2010, we made almost $2.4 million. In 2011, we made $1.65 million. We lost $600,000 and $550,000 in the two years that were looked at in the exam. In the two years before that, we had one year of profit of $100,000, and the other year we had a loss. It tends to be cyclical as far as the financial part is concerned.
As far as the changes in the organization are concerned, as Sean just mentioned, the human resources person we'd had for a few years left us and we had to recruit a new human resources person. When Sean was promoted from the chief operating officer, we didn't have anyone in place to replace him and we only got that position done, the director of operations, in February, and we had a new person. We ran through a period of time when we were running lean on our management side. We also had a dispatch supervisor who left us with almost no notice in October 2015, with two weeks' notice.
We have struggled to try to meet some of that. I think today we're in a lot better position than we were a year ago.