Knowing what you know and what you found concerning cases not being processed in a timely way, were you able to look at any data that examined how some taxpayers might have resorted to the ombudsman and whether or not that resort was effective in getting their case resolved in a more timely fashion? Was there any consideration of what the current avenues are for Canadians to have their cases processed in a more timely way?
On December 1st, 2016. See this statement in context.