One of our challenges is to move from an input or output indicator to something that gets to the outcomes we desire. I cited NEXUS as an example of where we want to go because it makes clear that if you use NEXUS you get through twice as quickly than if you stand in line. To me, that's an outcome that supports the goal of expediting travel. Our guidance is based on making clear to departments that they need to develop indicators for their initiatives and then provide that data to Public Safety so that Public Safety can report. It's not Treasury Board Secretariat that develops the indicators for the department.
On February 8th, 2017. See this statement in context.