I'm not saying necessarily that there was a political decision; I'm saying that I think there has been....
I'm not trying to promote this as an excuse—I want to be clear about that—but I'm not sure that the culture of the government was ready for what it would mean to go down the path of using mediation. I think this has been a sticky point. There's a long learning curve, in that it's not a tool that people within the public service are necessarily comfortable with when talking about claims that have, at their core, compensation.
We are trying to find a way to become more comfortable using mediation, and there is work being done around looking at what we need to do to train public servants so that they better understand how to use the tool.