Thank you very much, Mr. Chair. I will be sharing my time with my colleague, Mr. Lefebvre.
Thank you all for being here, and I'll second our chair's comments on your presence. Madam Cheng, it's a pleasure to see you again.
I'm encouraged to hear you, Mr. Hamilton, say that many measures are being put in place in response to the report. I still have a few questions, and they go very much to the general message the Auditor General expressed in his fall report about the Government of Canada as a whole, the services offered by the Government of Canada as a whole, being very much focused on the how and not the what we are delivering to Canadians.
As a citizen who has to deal with Revenue Canada, like everybody else, and has to pay taxes, sometimes our dealings with Revenue Canada can be extremely hurtful, not just to say frustrating, but very hurtful. The feeling is that you are always in the wrong when you deal with Revenue Canada, and in my added case with Revenu Québec, which is another story. I've never had anything gone wrong. It is just the feeling you have when you actually have to deal with the agency.
How do you approach that in a much more general sense for the agency, how Canadians feel when they have to deal with the agency?