Why would you want to focus on that?
First, even though I touched down in every province at least once, I didn't meet all 40,000. It's a very big place. At a people level, the people I did meet were uniformly proud of what they did. They were integrated in the community. They worked together as a team. They were trying to do the best thing they could for Canadian taxpayers and for the government overall. Uniformly, with the people I met, I didn't see any examples.
In the course of that seven months I've seen some areas where the agency should improve. Yes, I think we should improve in the way we communicate both with each other and with Canadians. I think there are opportunities for improvement, for us to become more innovative. The world is changing and Canadians expect us to provide them with services like they get from their bank, like they get from others. We need to make sure that we're innovative to find ways to do that.
I think those are some areas where I think we could improve. I mentioned, as we audit people, can we make sure that we're educating them along the way and making sure that all those conversations are respectful?
That's my seven-month report.