We feel we've already taken some actions to get that process to be as efficient as possible. There's a recognition that those are going to take a longer time. Bundling cases together and having a lead case that we go forward with that binds all the others is a good process; there are a lot of cases and it takes a long time. That's why we've tried to pull apart how we're going to attack the group cases versus the low-complexity cases. They're very different. For example, I wouldn't feel comfortable giving a service standard on a group case. I wouldn't even know what to say in that case.
On March 20th, 2017. See this statement in context.