The comment I would make is that we are looking at the service culture in the agency and doing quite a bit of work to see how we can improve, and what we can learn from other jurisdictions and other operations. The one thing I've been focusing on is trying to make sure that this culture applies throughout the organization.
For example, one could think of an auditor who has the responsibility to get the taxes that are owed, but we've been communicating that those auditors have a role to play in providing service to Canadians as well. Yes, we want to get the taxes that are owed so that the taxes are distributed fairly across all Canadians. However, if we can have a respectful conversation with the taxpayer, and in some cases educate them as to why the tax system works this way and why we're doing this, then I think we'll probably not only improve that transaction, but down the road there should be fewer problems. I think that is the point you're making. If we can adopt that service culture, we may be helping ourselves in getting the taxes that are owed to us as well.
It's trying to make sure that this is throughout the organization, across all regions of the country. That's one of the things that in the few months I've been on the job I've been trying to emphasize for people, to communicate better internally and with taxpayers.