That's great, it makes sense. I realize that there are answers that are technical but it makes sense to identify information we can be asking people up front that you know you're going to ask them for anyway and to do it in a way that allows them to have the shortest amount of time.
Ms. Cheng, you mentioned something in your opening remarks, and I'm going to ask you just to expand on it. In paragraph 10 of your opening remarks you state that, “We also examined the Canada Revenue Agency’s performance targets for the objection process and found that the Agency did not consider timeliness from the point of view of the taxpayer.”
We know in previous occasions Mr. Ferguson made a big issue out of the fact that things get measured inside departments and they feel real good about themselves because that measurement looks good, but they're not taking into account what the common-sense question is, which is, how long did it take for the taxpayer? When we're measuring we need to be measuring more those things that affect the ability of government to provide services to Canadians and not just moving it from desk A to desk B. In your own words could you just touch on that, giving the importance the Auditor General is placing on this?