I wanted to pick up on where my colleagues were on the 65%, but before I go there I do want to revisit the comparison information that we had. In our research background, it states, “In an international benchmarking study reported in 2011”—a bit old now, but it still shows the trend—“by the United Kingdom’s tax authority (HM Revenue and Customs), data from 2009 showed that among seven countries studied” the average amount of time to resolve objections was 70 days; and in the case of Canada it was 276 days.
I know you answered a question regarding this once, but I wanted to push a little harder to get a little more detail or maybe an example. If it was 70 days and we were maybe at 100 or 85, somewhere in the ballpark, then obviously there would be some minor adjustments to be made that would get you closer to where the other countries are. But in this case it's so vast—70 days, 276 days. There must be one or two big pieces out of all the changes you're going to make that are going to tackle that. It just seems to me there has to be, given the distance between 70 days and 276 days. Can you give me a couple of examples of changes we're going to make that are going to change these eye-popping numbers?