I say that because item number 6 under the Taxpayer Bill of Rights says that “you have the right to complete, accurate, clear, and timely information“. Obviously, what we're discussing today is that it's not timely information.
There was a motion put forward by one of my colleagues, which was a private member's motion establishing a duty of care for the Taxpayer Bill of Rights. It was subsequently voted down, but it highlighted one particular point that I'd like to read into the record.
A reference was made in the motion to item number 9 of the Taxpayer Bill of Rights where it says “add the requirement that complaints to CRA service must be addressed in a timely manner”. Again, this seems to be a theme that's been pushed on your department quite consistently, yet we're now in a position where we're supposed to trust that your new action plan is going to get us over that hurdle. We just heard a number of complaints from my colleague earlier that it's not there right now. Can you give us some faith that this is the time, now in 2017, when we're going to get there?