As the member pointed out, this was a point that the Auditor General has made on a number of occasions. In this particular case, we were seeing that the clock starts ticking in terms of that performance measurement metric when the appeals officer starts working on it. Then we say earlier, when could we actually be looking at the overall account? It should be the time when that objection is launched. So that front end, until such time that the file is assigned, is not captured as part of the performance indicators up to that point, and it shouldn't be because then we're measuring an activity within the agency as opposed to stepping back as a taxpayer. I'm looking at it in terms of me interfacing with the agency and how long it took for my file to be completely resolved.
On March 20th, 2017. See this statement in context.