Thank you.
Thank you for being here to help us understand the situation with IT services.
My background is in British Columbia. When the British Columbia government tackled shared services back in 2003-04, it was broken into chunks. I'm trying to understand the methodology Shared Services has used to deliver on this very ambitious seven-year program. In British Columbia, for example, desktop management was taken as a discrete project. It took probably about two years to fix that. Then there was the separate project of network services. The mission-critical legacy systems and servers were not touched during that period. The departments continued to provide the service. From breaking it into very distinct chunks, it seemed each of them was manageable, and this was a very successful program.
I am not clear on this from the materials we have. Was Shared Services given the mandate to do all of this in a big integrated project that it would be easy to flounder in, as we know from corporate transformation projects as well as government, or did you have a methodical, step-by-step approach where you tackled one piece, succeeded with that, and tackled another piece?