Mr. Chair, the transformation costs.... Take, for example, the new email system. The client will incur transitioning costs to train staff in the new methodology. They may possibly need to acquire some licences for their staff. It was a mixed bag in terms of the costs that were included.
For example, we estimated the licensing costs, but all of the other costs that you get from a change management perspective were not included in the original base case estimates of client transition costs.