Absolutely. When Shared Services Canada was stood up, it inherited a vast array of different types and qualities of IT services and infrastructure. In most cases, there were no existing service level agreements that came with that IT infrastructure. It's been a big job just to figure out what the IT infrastructure is that was inherited and what is the map to it. We are well on the way to completing that. It is necessary in order to consolidate the networks and the data centres, for example.
We are going to be establishing service level expectations for our clients. You can see in the report on plans and priorities for 2016-17 that we are shifting to a model that is truly business for Shared Services Canada. We are setting targets, for example. They are around the reliability and stability of the desktop functions, the percentage of time that email systems are available, the number of applications migrated, the time that the mission-critical systems are available, and the mean time to restore those systems. All of those indicators are being developed. It's our intent to hold ourselves to account on the targets that we will set for our clients.
We're also intent on measuring customer satisfaction. The Auditor General mentioned this. That as well is an important feedback mechanism for us to understand how we're doing. We've done the first survey and have the results. That's a baseline for us to grow the organization in terms of its maturity.