I want to pick up on a few things. I think we're really getting to where we want to go with this. Really, it's an ongoing discussion. It's not for nothing that you have appeared before us on different occasions. There are many moving parts. I'm always interested, personally, in how we can improve things going forward, and frankly, looking for signs that there is learning going on, that there is a using of outside knowledge as well. So to get to performance measurement, I'm very interested, Mr. Lloyd, when you say that the performance in your world is not dollars and cents, but actually in tangible outcomes.
Just in passing, I had the occasion to visit a group of visiting Commonwealth parliamentarians in public accounts last week, in Montreal. One thing that they are looking to us for—Mr. Ferguson, you'd be interested to hear this—is how we do performance measurement here in Canada, how the Auditor General's office does that, and how we're doing that as the public accounts office. Please talk to me about the things that you've learned about performance indicators, and then I would like to hear from Mr. Ferguson about what he sees can be improved.