Regarding the disability management role, the adviser role, when you hear us talk about disability managers, they are people we will hire with those skill sets to help the supervisor, to actually coach them through this, because at times our supervisors aren't really sure how to approach a member who may be suffering from mental health issues or may be on sick leave. It's to become the link, to help coach along, and also bring the whole team along—supervisor, our health services, our workplace advisers, as well as the employee—to work together to come to a solution and to get the right treatment. That's the key part for us: to bring them up, which is why we are deploying that program.
On May 31st, 2017. See this statement in context.