That's understood. My background is in banking. I had writeoffs every single year, which I had, across the board, to take care of. I knew they were going to be there. I didn't know who they were going to involve, but I was going to have writeoffs. The same should be the case with CBSA. The same should be the case, quite frankly, with all of our departments.
What is your estimation, then, of what's missing, in terms of percentages or in terms of global dollars? Do you have that type of information? Is it measured? Without measurements in place, you're never going to be able to wean down and reduce those numbers.